Unacceptable call centre call turnover

Good day,<br> I have recently received an amount from family in New Zealand.<br> I have been informed that I need to call to release the money into my account.<br> <br> I'm on a prepaid SIM card and uploaded R55 worth of airtime.<br> I waited for a total of 40 minutes to speak to a consultant.<br> My airtime is now finished and now am resorting to this complaint in order to resolve my matter.<br> <br> This is totally unacceptable!<br> I urgently require these funds to settle an urgent matter<br>