NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Inter Africa Bureau de Change
How is Inter Africa Bureau de Change rated on Hellopeter?
Hellopeter has tracked Inter Africa Bureau de Change across 6 reviews. Inter Africa Bureau de Change hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Inter Africa Bureau de Change? Write a review to help others decide.
Recent reviews (1)
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Share Your Experience1 reviews | Active since Jul 2020
Extremely disappointed with the service I have received from Inter Africa Bureau de Change (Long Street, Cape Town).
I am extremely disappointed with the service I have received from Inter Africa Bureau de Change (Long Street, Cape Town). I sent USD 200 via Western Union on 24 December through this branch. Shortly after, I noticed a minor spelling error in the receiver’s name and returned to the branch to request an amendment. I was informed that an email would be sent to Western Union and that I should wait for feedback. Today is 31 December, and I am still waiting. I have called the branch three times, and on each occasion I was told the same thing: - No feedback from Western Union - Email is apparently the only way they can communicate with Western Union - No one has called me back with an update I even asked whether they could call or escalate the matter, given that the transfer is urgent, but I was told to simply wait. This level of service is unacceptable. A simple name correction should not take over a week, and the lack of communication, follow-up, and urgency is very concerning. At this point, I have no clarity on the status of my money or when this issue will be resolved. I expect: - Clear feedback on the status of my transaction - Proof that the amendment has been properly escalated - Proactive communication instead of me having to chase for answers I chose this agency only because I had temporarily lost my mobile device — otherwise I normally use the Western Union app without any issues. This experience has been extremely frustrating. I hope Inter Africa Bureau de Change will take this complaint seriously and resolve the matter urgently.
1 reviews | Active since Jul 2020
Extremely disappointed with the service I have received from Inter Africa Bureau de Change (Long Street, Cape Town).
I am extremely disappointed with the service I have received from Inter Africa Bureau de Change (Long Street, Cape Town). I sent USD 200 via Western Union on 24 December through this branch. Shortly after, I noticed a minor spelling error in the receiver’s name and returned to the branch to request an amendment. I was informed that an email would be sent to Western Union and that I should wait for feedback. Today is 31 December, and I am still waiting. I have called the branch three times, and on each occasion I was told the same thing: - No feedback from Western Union - Email is apparently the only way they can communicate with Western Union - No one has called me back with an update I even asked whether they could call or escalate the matter, given that the transfer is urgent, but I was told to simply wait. This level of service is unacceptable. A simple name correction should not take over a week, and the lack of communication, follow-up, and urgency is very concerning. At this point, I have no clarity on the status of my money or when this issue will be resolved. I expect: - Clear feedback on the status of my transaction - Proof that the amendment has been properly escalated - Proactive communication instead of me having to chase for answers I chose this agency only because I had temporarily lost my mobile device — otherwise I normally use the Western Union app without any issues. This experience has been extremely frustrating. I hope Inter Africa Bureau de Change will take this complaint seriously and resolve the matter urgently.