Intelligence bureau takes money but dont send the goods

We have ordered Black friday deal holster and have to date not received anything! On december we assumed it was because of the festive season and waited patiently however still nothing!

We sent emails and requested a refund and still nothing!!!

In January finally we had a reaponse saying sorry for the delay and they will get back to us, and to date STILL NOTHING! I managed to make contact with the person who sent the mail Sarah via Whatsapp and requested support or feedback and STILL no reply or feedback!

I called her number and it was dismissed and a text received to say she will call back and to date NO RESPONSE!!

This morning again sent the proof of payment again and asked for feedback or a waybill or a refund and still nothing! I am going to open a case with the consumer council too as this is very very disappointing!