Worst insurance ever

I have been a loyal customer for years and I never claim. My vehicle was broken into and almost ******. I had people in my yard which is stressful. Now after all I have been through my insurer is giving me a harder time than the people who broke into my car. I feel like I am bing ****** all over again. Refusing to sort out my issue. Refusing to approve repairs. Giving me the run around. Always just saying "this is not acceptable Mrs Munro" and "we will sort this out" but till date nothing has been rectified. I want people to know to run as far away as possible from these *********** insurers, if we can call them insurers. Worst service with no resolution.