Worst!!!!

Im having the worst most bad experience with Integrisure....my mom has a funeral policy with then for 15years...my dad passed 2 weeks ago...they cant give you direct answers.We had to borrow money to bury my dad.2 weeks no answer...and everytime when you phone you speaking to someone else. Not the same person all the time. They said i must phone again in the afternoon for an answer on the payment. When i phoned just to confirm something about the other policy my mom has..the most rudest unhelpful worst mannered lady asked why are you phoning again when you phoned already...i was just going to ask about the second policy..i was screaming at her...2 weeks...really...if we didnt borrow money..my dad would still be in the mortuary....this is bad bad bad...i started to cry and said to her that and she said ok...bye...outs the phone in my ear....i wont recommend anyone to take out a funeral policy there..cause its really not good service...especially the rude people...and NO answers.