Very unhappy client

I took out a policy with integrisure for insurance. Upon doing so I was told by the broker that I don't have to take out care hire since it can be back dated at claims stage. I then spoke with another agent months later and she said no we need to add car hire for you. I asked if the vehicle would be automatic and she said yes, I was not taken through all the different options as a client so that I can be sure that what I have selected is indeed What I need. Right now at claims stage I am told that payments cannot be backdated which would enable me to at least get the vehicle that I will be comfortable with.

I am very very angry regarding the process that was followed and also the withholding of information. As a client I am supposed to be taken through what the different available options are so that I can be able to make an informed decision but right now it's all my fault that I was added into a class that I am not comfortable with