VERY POOR SERVICE

We have a policy since November 2012 with Integrisure. My mother-in-law sadly passed away on 22/5/2014. a Week after her passing away I have send an email to the agent whom we took the policy out with, Mari Le Roux who informed us that we could continue with the policy until the matter of the house was sorted out. On 6/3/2015 I have informed her that we had suffer a loss due to a brake in and she have send an email to their claims department. a Lady with the name of Karen Jooste called my husband but the claim was not registered as they were looking for all sorts of documents not knowing that he does have a mandate to lodge the claim as given at application by his late mother. On 24/3/2015 I have send a follow up email to Mari Le Roux as I have discovered that the risk adress was our address and not my late mother-in-laws as we also have a policy with them. I have manage to got hold of Jacolien Cartstens on 4/5/2015 as Karen was not able to do her job it seems. I have followed up with Jacolien several times but since 6/3/2015, 4/5/2015 and 25/5/2015 NO claim is registered, FEEDBACK and NO SERVICE RECEIVED. VERY ANGRY &amp