Very Bad Service.

What a joke working or dealing with Integrisure. A claim was logged for a motor glass replacement and the dealer just never received any approval. After numerous calls by myself back and front with dealer and integrisure someone at the Call centre confirmed that claim has been logged and no excess on pirate parts. When dealer processed it asked for an access to be paid, me calling the call centre no one could confirm and no available recordings. Now I logged a claim on the 31/07/2019, I had to phone to confirm documents were received, ok only then box were ticked, then again I had to follow up on the 02/08/2019 which the agreements was done and a sms received payout will take place in 48 hours, 08/08/2019 still no payment as I again had to call to find out what is happening, again I was told payment is on the 12/08/2019, today again I had to phone to confirm what is happening and guess what again payment has now been processed for today what the hell?