Unhappy with IntegriSure

I am not happy with IntwgeiSure, I have insured my phone foe R22 000, and had an excess of R1000. Tuesday when I submitted a claim, I was told about an excess of R2000. Yesterday when I called to enquire about the claim, I was told to get 2 quotes and they will also vet 2 quotes from their Supplier, I got the quotes and send it via whats app and email. Worst part they dont respond when you send atuff via email. Today I called again, and told by Samantha that she will check and call me back. Samantha never returned my call, phoned them again ans spoke to Tamore, who also told me she will check and will call ne within an hour. Tamore never returned my call and I had ti call them again, and this I spoke to Jenna-Lee and she asked ti me hold on she will check. I ran out of airtime but luckily she returned my call, she tild me they have received everythung and I will get a call befire end of business. At 16h22, I received a call from IntegruSure and was told they git a quote from their supplier fir an amount of R16 054, tbey will deduct the R2000 (excess) and pay the difference into my account within 48 hours. I am not happy at all why was the phine insured for R22 000 and the excess went up to R2000 and now only I told tbey will pay the retail value of the phone. I was told by the suppliers that the phone was discontinued. NOT HAPPY WITH THIS.