Unacceptable delay and poor communication – claim stuck since May with no resolution

I submitted a motor insurance claim with IntegriSure on 23 May 2026 after my vehicle was damaged (stoned). An assessor attended the vehicle on 26 May 2026, and I was advised the report would be completed within approximately 3 days.

Since then, there has been no outcome on my claim despite multiple follow-ups. I was later told another assessor would contact me telephonically, but this has not resulted in any meaningful progress or resolution. Communication has been inconsistent, vague, and repetitive, with no clear status update provided.

It is now well beyond the timelines originally communicated, and my claim remains unresolved with no settlement decision or proper feedback.

This level of delay and lack of accountability is unacceptable. The claim has already gone through assessment, yet I am still being kept in limbo without a clear explanation or resolution date.

I am now formally advising that if this matter is not resolved urgently, I will be escalating it to the Ombudsman for Short-Term Insurance.

A lady named Adrie or Anri assisted telphonically and on WhatsApp (I still have the chats), then John de Jager, who assigned Yolandi to do the final report after an assessor came out. on the 1st of June I was tolda "It depends on the assessor's workload and schedule. Yolandi will be contacting you soon and your claim will be concluded". Today is the 8th and still no feedback?

Till now, this is still unresolved. Is this how IntegriSure does business?