Terrible service from Integrisure

So........after a month I finally received a call from Integrisure that my claim was declined. I am not mad about the outcome as it is more or less what I expected BUT......................waiting a month for an answer?????

I mentioned this to EVEY single person I spoke to at Integrisure:" NOBODY calls back or informs you of anything", instead you as the client who has been a client since 2014 and not missed one payment ever has to follow up. They have a lot of promises and love throwing around words like"it will be escaleted and we will get back to you" Unfortunately only a lady named Dorothy got back to me once, other that that I had to do my own following up DAILY.

Integrisure????? I never saw any integrity!!!!!!!

They love blaming the service provider as well, which in my view should not be my problem as I have no contract with their service provider but with them.

Fortunately I have learned some valuable lessons in my dealings with them which I will apply going forward.

I have always said that I do not mind paying a little extra for something if the service is good. I have changed from (NO)integrisure to another insurer, paying a little more but I don't mind that.

I have to add that in my daily follow ups, not even the Manager Quentin who promised to get back to me, actually did get back to me and when asked to speak to him he is just never available, neither are any Manager as they were ALWAYS in meetings when I called.