SHOCKING service!!!

SHOCKING service!!!

I’ve had a leaking pipe for 6 days. 6 days ago we contacted insurance to come and fix the leak (a leak we had months ago which the service provider from insurance clearly did not fix properly).

I phoned this morning for a follow up and was told it had been escalated and someone would call me back.

Now after 4pm I was left to phone insurance to follow up on the matter YET again! Only to be passed from consultant to consultant. During my 20 minute phone call I spoke to 4 different people.

This is very unprofessional and I am disgusted by the service.