SHOCKING CUSTOMER SERVICE.

My car was involved in an accident November 2023, the claim procedure went smoothly. I was called and informed that a panel beater had been approved, they would contact me soon. I waiting until the 1st week of January 2024 and was not called. I then called the panel beater, who had no knowledge of the approval. I called IntegriSure, they promised to get back to me (still waiting for that call to be returned. The panel beater called to say that they could not fit the car into their workshop until March ! I called IntegriSure, to see if they could do something about that and to see how much I must pay as an excess, they promised to get back to me (still waiting for that call to be returned. i called once a week since then and they keep promising me to get back to me. I am still waiting for a call from them. I eventually sent them a message on WhatsApp to complain about the shocking lack of customer service ! I would you believe got a message back to say that the management would contact me in connection with the complaint. Guess what !!!!!! I am still waiting for a call.

PLEASE DO NOT USE THESE PEOPLE THEY HAVE NO IDEA HOW TO FOLLOW UP WITH CLIENTS - ALL PROMISES NO RETUN CALLS.