Severe difficulty in cancelling my policy

Item: IntegriSure
Rating: 2
Author: Justin L

I have experienced great difficulty when attempting to cancel my existing policy with Integrisure - every time I call, they say that in order for me to cancel that a broker must first call me. Quite frustrating.

Helpful (0)

Replies (3)

IntegriSure's replyOfficial

25 Jun 2024, 08:48

Hi Justin

We sincerely apologise for your experience. Rest assured, we are investigating this matter to ensure swift resolution and uphold our commitment to excellent service.

The IntegriSure Team

IntegriSure's reply25 Jun 2024, 08:48

Official

Hi Justin

We sincerely apologise for your experience. Rest assured, we are investigating this matter to ensure swift resolution and uphold our commitment to excellent service.

The IntegriSure Team

Justin L's updateReviewer Update

26 Jun 2024, 06:31

Despite me providing Integrisure with my new contact number, I received an email late yesterday that they were unable to get hold of me via an old, outdated numbers. Also, there is no contact person listed in the email - exceptionally poor service.

Justin L's update26 Jun 2024, 06:31

Reviewer Update

IntegriSure's replyOfficial

26 Jun 2024, 08:13

Hi Justin,

Thank you for bringing this to our attention. We will escalate this matter promptly.

The IntegriSure Team.

IntegriSure's reply26 Jun 2024, 08:13

Official

Hi Justin,

Thank you for bringing this to our attention. We will escalate this matter promptly.

The IntegriSure Team.