Service is really disappointing

On Feb, 12 i phoned and mailed to have someone phoning me back ro register my claim. No reply. On Feb, 13 i phoned again, followed your voice prompts to the claims department. The lady who answered surely does not want to work weekends for she is rude and have no telephone manners. I had to repeat myself and then she tells me i must phone on monday and speak to the claims dept ?? I have just selected the claims dept!! I am really fedup with your lack of service!! Get some manners and learn customer service !!! I will definitely be cancelling my policy with you for i will not tolerate your behaviour.