Regret having my insurance with you...

Dealing with them for sign up was a bliss. Used them for years now. Problem is, thy are the worst when it comes to communicating and settling claims. I am looking at moving my policies after this.

I put a claim for a cell phone, yes a cell phone, last week Tuesday (4 July 2023). Sent all required documents same day. Not even once has this company gave me an update on my claim, I made all the calls and sent emails (unanswered). What kind of customer service is this? They promised a 48 hour contact period, on week 2 now, zero contact. Yesterday (11 July) I called, I was promised an sms stating matter has been finalised will be received, nothing. Called today again, "audit is busy with it". This is by far the worst I have dealt with in my years since I had insurance. I have had uninterrupted insurance for 13-14 years, never claimed a phone but I am made to go around circles for a mere R10720. What a shame.