GP
Gerrie P
1 reviews | Active since Dec 2016
14 Dec 2023, 11:50
Previously outstanding service, this time terrible.
Previously outstanding service, this time absolutely terrible. I have been a customer for 15 years and always had great service. This time however it was really bad. The representative seems disinterested in assisting with issues pertaining to this claim. Poor feedback. No urgency.
Helpful (0)
Replies (4)0
Replies (4)
IntegriSure's replyOfficial
14 Dec 2023, 11:55 Hi Gerrie
We acknowledge receipt of your complaint.
We will investigate your concerns as mentioned above and provide you with feedback.
The IntegriSure Team.
We acknowledge receipt of your complaint.
We will investigate your concerns as mentioned above and provide you with feedback.
The IntegriSure Team.
IntegriSure's reply14 Dec 2023, 11:55
Official
Hi Gerrie
We acknowledge receipt of your complaint.
We will investigate your concerns as mentioned above and provide you with feedback.
The IntegriSure Team.
We acknowledge receipt of your complaint.
We will investigate your concerns as mentioned above and provide you with feedback.
The IntegriSure Team.
GP
Gerrie P's updateReviewer Update
14 Dec 2023, 11:57I have sent an email to *** with the claim as reference. You will find the detailsof my complaint there.
GP
Gerrie P's update14 Dec 2023, 11:57
Reviewer Update
I have sent an email to *** with the claim as reference. You will find the detailsof my complaint there.
IntegriSure's replyOfficial
14 Dec 2023, 13:40Thank you, we have received it and are escalating the matter to the repairer as a matter of urgency.
IntegriSure's reply14 Dec 2023, 13:40
Official
Thank you, we have received it and are escalating the matter to the repairer as a matter of urgency.
GP
Gerrie P's updateReviewer Update
28 Dec 2023, 02:12Unfortunately this matter is still not resolved. I was contacted by a representative (Quentin) and was promised the Stars but this was only empty promises. The Claims Executive is disinterested and to date the accessor did not even inspect the vehicle in person even though he declined repairs suggested by the panelbeater. The vehicle was received back after a scond round of repairs and according to the panelbeater " it is the best they can do under the circumstances" as they were not permitted to use original spares or perform all the processes. I have been a customer for 15 years but after singing Integrisures praises previously ( they deserved it) I wil battle to reccomend them now.
GP
Gerrie P's update28 Dec 2023, 02:12
Reviewer Update
Unfortunately this matter is still not resolved. I was contacted by a representative (Quentin) and was promised the Stars but this was only empty promises. The Claims Executive is disinterested and to date the accessor did not even inspect the vehicle in person even though he declined repairs suggested by the panelbeater. The vehicle was received back after a scond round of repairs and according to the panelbeater " it is the best they can do under the circumstances" as they were not permitted to use original spares or perform all the processes. I have been a customer for 15 years but after singing Integrisures praises previously ( they deserved it) I wil battle to reccomend them now.