Poor service delivery

Logged a claim 4 weeks back now for glass claim on my vehicle, Claim was assigned to PG glass who`s service was non-existent, they called me twice to say they will call me back to book a appointment but never heard anything about an appointment, Following up with integri again they said they would follow up with PG, I then received 2 sms 1 to say PG was assigned and the second to say auto*** was assigned. PG phoned me again and after telling me I got 2 SMS they said auto ***s would call me. I followed the link that auto***s provided filled in the information last week Friday. There was a section that said pay 1000 on the page but didnt seem mandatory so I left it, today I have received a missed call from auto***s and tried calling them back but now no ones answering.

This is the first time since having my policy with Integri that im really frustrated with all the running around if the R1000 is the case I dont see why I must pay that now as I havnt even gotten an appointment yet. and with the time taken I really feel like this should be wavered.

But never the less pls can same one at integri pls help and see this claim through to the end as this has taken far longer then I expect for a simple glass claim.