Poor service and lack of feedback

I had an unfortunate incident of being bumped into by an unknown party in a parking lot of a shopping center within the first month of taking out car insurance with integrisure. Now i feel like im being made a favour with the claim process. After exactly 2 weeks of submitting the claim and other supporting documents, integrisure is awaiting a report from the assessor confirming previous insurance history. I have no problem with this process as i even offered to provide information on previous insurance in order to assist to expedite the process however my offer was declined. 8m told the assessor must obtain this information on their own. Its been more than week sinc i gave the assessor consent to obtain this information. This is the same information I managed to obtain within 30 minutes from my previous insurance companies absa and iwyze. I would like to confirm even on this public platform that my last insurance claim as i mentioned when taking out the policy was in 2015 and I have never claimed from 2 mentioned companies, absa and iwyze. This has left a bitter taste in my mouth, especially as a new client. This is an unacceptably long time to finalize a claim of this nature