Pathetic Service

I am writing to express my absolute disgust at the pathetic customer we have received from this company .I cannot believe that a simple cellphone claim has taken over 3 weeks to resolve. We have been given the run around since we lodged the claim. When we visited the offices where we were advised that the phone would either be repaired and if not, settled at a value of R24 000 (sum insured). We were also advised the process would take a just 1/2 days once the phone was collected and assessed. Since then we have had the run around from having waiting on parts for the phone, then having no parts, then the phone cannot be repaired. When requested for a cash payout we were advised that only R17 000 can be paid out. When we agree to accept we are then advised only R12 000 can be paid out. Our policy schedule specifically states sum insured R24 000 and we are praying for a premium on that. Do not consider them as your insurance partners as they do not value clients and none of their dealings are done with integrity despite their name.