Pathetic service

When you purchase a policy you hear the famous line that recordings are available upon request. I have been requesting a sales call from Integrisure since May. No response to my e-mails and telephonic requests. 1st we get forced to submit a 2nd claim after the spoiler was fitted was damaged, collected the vehicle and 20 minutes later it was broken. I have video footage of how loose the spoiler was, it was not fitted properly. I also have custom paintwork that they refused to pay for because its regarded as an extra. Why are they refusing to provide me with the sales call? How is this TCF? Wonder if they will respond is this request is made via the FSCA or the Ombudsman?