PATHETIC SERVICE

I logged my claim on 06/01/2016, after having to send numerous emails and msgs, I finally got a call from the appointed assessor a whole week later. I was informed that she only received my claim the following Monday as Jenna-Lee Hayman only sent it then. I was contacted by your sales consultant in October and was offered a policy which i accepted and requested that inception is as of 15 October, My account was debited and pro rata was deducted for this. I now hear that my policy inception was 1 November... Your claim department cannot give me proper feedback regarding my claim and advise as to when I will have an answer. I have children in creche and am offsite most of the time, I need to have a cell phone for this purpose as well as my job requirement. Instead of prompt service and assistance I am rather face with rude and arrogant consultants like Avier Adam(If that's the name of the rude individual). Who thinks she is my customer and she pays me to have a policy with integrisure. Your sales team is on top of their game as they need to make the sale and need the clients but after sales doesn't need me as a client, they have better things to do.