NO FEEDBACK OR RESPONSE REGARDING CLAIM

I claimed against my gate motor which suddenly stopped working after and during the rain we had in Pretoria. Claim was eventually taken down and registered by a certain \consultant\" on 22 January. Got the sms's. Claim number GS100342CLM. Advised me that an assessor must be appointed. Eventually the assessor came on the 27th January. Then an e-mail from him stating a technician to write a report. I contacted you and advised you of this. I was then informed that it would be handled. I requested feedback in writing. This feedback in either electronic or telephone call never happened to date. I do not know when the gate will be repaired to date and time. I contacted the consultant who assisted me when I took the contract and explained my dilemma at 12pm today 29 January. She promised that I would hear from them still today. Needless to say NOTHING AS YET. People must beware of this company, I believed them when I saw them on KYKNET advertising and speaking and promising good service etc. I insist a manager to provide immediate feedback . My premium is good enough but the non existing service an absolute disgrace."