no feedback bad service all the time

I submitted a claim on the 24/06/2015 for my cellphone which was damaged i then submitted the damage report at 8H30AM the 25/06/2015 i never received any feedback up until i decided to contact the call centre as which is normal with integrisure i was then advised that it will take another 3 days for you guys to settle the claim i mean this is a bit ridiculous its a cellphone claim ive had vehicle claims with my previous insurer indwe which was settled in less time then this and its true as per the previous complaint your call centre staffs attitudes stink and they should stop feeling like they are doing us as consumers a favour.<br> <br> i await a response via email