Negligence and ********* business practise

Having been a loyal client for a number of years I am utterly disgusted with the recent service I have received. I called in to have my premium reviewed and a consultant by the name of Erica was rude, sarcastic and unprofessional from the very beginning of the call. After going through the policy holders details numerous times she advised me that the conditions of my policy was incorrect. This was very unsettling as this was the first time that I was made aware of this!!! Prior to this call i had not received any communication of the matter!!! Since inception of my policy I have been liaising with numerous consultants and updating my details and was never advised of this before. I requested for a manager to contact me regarding this matter and I had not received a call. I then called Integrisure and had asked to speak to Erica but was told that she would get back to me (this was told to me 3 times of having called the contact centre) and I had still not received any call back. A few days later I then received a call from Luanne who was also very rude and abrupt and all she could say to me was that my premium would increase as my policy was "supposedly incorrect". I then had to explain myself for the second time however she insisted that I needed to pay more. I then asked if she was a manager as this was my first request from Erica, she advised that she was NOT a manager. For the second time I requested for a manager to contact me, she then told me that there was a new manager in training and there was no one else available to assist me, I asked her to escalate this matter to the GM - Katinka Snashall. She promised that i would receive feedback within two days. A month later still having not received any feedback i called in and was put through to a manager by the name of Jacolien who AGAIN just told that my premium would increase without investigating the matter, I requested for my debit order to be stopped because as per her "i had no cover". I then advised her that i would like lay a formal complaint and what the process would be, she told me that i would need to email her my complaint, after doing so i had still not received feedback but my account was debited with the premium. This is now the second month of my account being debited and I have still not had any assistance with this matter. Why am I still being debited if I have no cover and no one is willing to take ownership!!!!! Being part of a large financial institution myself i believe in treating clients fairly and providing good customer service, yet at your institution no one is even willing to take the time out to give me a call and the managers are too afraid to speak to clients. I would like my premium to be reduced as per my initial request OR to be reimbursed of all the premiums paid from the time that I had informed you of my relocation to date, and cancel the policy because as per your consultants i was paying for a policy i was not covered for. I expect this matter to be resolved as soon as possible and make sure you go through all your telephone recordings as i am not willing to explain this matter again or speak to an *********** consultant!!! Sholan Perumal