Need feedback as soon as possible

Poor service . On the 27 th June 2022 my debit order was deducted twice. My 1 st deduction was on the 15th July 2022 and the again on the 27th July 2022. I call in and was said to me that they will come back to me but it took 5 days to refund me. On Friday the 01 July 2022 I phone again the morning about 09h00 and the gentleman said the still busy but will come back to me. Nobody contact me since to day.