Mr N.D.Pillay

Policy No. OM***-24 IntegriSure- has no integrity-honour-honesty I had a theft on the 19 Oct 2024 ****** items copper pipes , fittings , clothing on the line , angle grinder , drill and toolbox with my tools We were not at home from around 15.00 to 17.00 , when we came home , my wife went to wash her hands , found there was no water , checked with neighbour found they had water , walked around the house found the copper pipes ****** , phoned my security company AET , sent arm response , they investigated took photos and advise me to report to SAPS. I opened a case , they came done finger prints and detective took statements I phoned the insurance company and put in a claim , they said the assessor will phone and make an appointment and asses the claim. Firstly the assessor was waiting at the wrong address , he was in Brixham Road, told him I live at Jupiter Road , he came to my house , I took around and showed him what had happened and from where the items were ****** , he was quite happy and he asked me to get all the quotations and send it to him, which I have done. I done a follow up and was told everything is in order and the report was given to Integurisure , gave them a few days and followed up with my claim, no names were given to me , and was told by the lady from IntegriSure in a very abrupt manner that , they are very unlikely going to pay for my drill , angle grinder and toolbox with tools , because they do not suspect it was theft , I told her if they doubt me then , a case of ***** needs to be opened against me, then she said they are not saying that there was no theft , I told her I am now confused , she actually made me feel like I was the ******** and put in a false claim. I sent an email to the assessor , asking him what he was not happy about and found no trace of theft , he phoned me and said he told the insurance company on his report there was a valid claim and was very disappointed , and said he will sort it out with them. I done a follow up again and this time was told my house contents were not insured at Jupiter Road and was insured with Brixham Road house , I asked the lady from where did they get , Brixham Road address , she said the got prove it is on the telephonic conversation , which they we will to me in an hours time did not receive any recordings , call back the next day and was transferred to the technical department and was told the tech is trying to locate the recording and will be sent to me by Monday latest , phoned back Tuesday was told on that pecu**** day they had a problem with the recording and they can not retrieve the recordings , this was the last straw for me . I called back , and the lady was speaking to me with compassion and respect I was thinking at first I got the wrong number and I am phoning a different insurance company , was put through a senior manager , the same person that convinced me to stay with this company when , i was going to leave them because of the premium going up by 30% I asked him how did he put the wrong address on the policy for contents , he said that should not be a problem and the policy is going to be finalized and they are going to come back to me. the consultant name is Sheldon and he asked me who told me that the claim was rejected , I told him not sure what is the Laday's name , he assured me that he will come back to me by Monday and gave me an update , no updates till now , I phoned on numerous times , was told they will call back , still no call back , phoned again made me to hold for more than 10mins , put phone down. this company does not want to pay on claims , take my month every month on time . read other reviews on them they do the exact same thing . till now i don't know what is happening to my claim ,but nothing is happening to this company , I am starting to doubt if this company is legal. they refuse to pay the claims anything that is cheap is not real , this company has taken my money but did not pay my claim , everything is on telephonic records