Lightning Damage claim taking a month to resolve

I've been with Integrisure now for 4 months, i moved from Santam (was hesitant to move over the December-January period, because of Lightning damage in my area. But was assured the service is on PAR by the consultant that called me) I logged a claim on the 2 February 2016 for lightning damage for items that were damaged, i was then contacted by the assessor and all details were taken, damage report was done, damaged items (that are to be replaced) have been collected from myself, other items that were to be repaired are currently being repaired by an external company. Over the past 2 weeks, I've been requesting feedback nearly every day on this as i needed to urgently replace the router (as i loaned a router that needs to be returned now) as my household relies on an internet connection for many reasons, including studying and at times the need to work from home, only to get told today that something else is outstanding for some reason, and now it will take yet another week to resolve, if at all. I really do not like switching around insurances, but i am on the verge of cancelling my policy with Integrisure and moving back to Santam.