IT'S A DEFINITE NO 😡

Think twice before you join it's been over a month and my claim is yet to be sorted out and I already canceled and joined Outsurance . The assessor took weeks to show up at our home. He told the insurance it's lack of maintenance and we are under insured but he showed up after we did the repairs how does he know this if the repairs was already done?

During the heavy floods the water was running through our sky roof into the 2nd floor through the plugs and ceiling it was a Saturday and when asking for assistance Integrisure said sorry they can't send someone until Monday.

In fact the assessor showed up after we already repaired damages from our own pocket. I cannot bear to think how much damage we would have had if we waited for someone to repair as it's more than a month later and still nothing. They wanted to pay me nine hundred rand less 2k access as I am apparently under insured and maintenance was not done to their satisfaction😅 the damage is huge and for our own pocket but it is a lesson learnt.

Thank the Lord we took the initiative to call people and went ahead with repairs or our entire home would have been destroyed if we waited for IntegriSure. Their assessor assessed that our home is under insured but he walked in by the front door and to the roof but he could establish this. He doesn't even know what we have in our home but he knows the value and he said we didn't tell him about all the damage but does he think we are stupid and would give him only half the details. 🤔

Shocking to say the least and if we are under insured it's your fault, guide people in the correct direction and send people out to check if the home is insured correctly and to your satisfaction not everyone know that there is a municipal value, market value and a rebuilt value. I insured our home for what I thought it is worth but I blame you for not assisting properly.

I had to learn the hard way because nobody would under insure their home knowingly and on purpose and risk losing their entire place in case of non-payment . Get your agents to explain better and maybe you will gain people instead of losing them.