SK
Shabir K
1 reviews | Active since Nov 2024
27 Nov 2024, 10:07
Intergrisure: Absolutely disappointing
Review for Intergrisure Insurance I had a terrible experience with Intergrisure and cannot recommend them as a reliable insurance provider.
On 9 June 2021, Intergrisure assigned T.M Electronics to collect my TV, laptop, decoder, and home theatre system for assessment. However, I have not received my belongings back to this day. I was later informed that the items were ****** while in T.M Electronics' possession.
As my insurer, Intergrisure was responsible for resolving this issue and replacing my ****** items, but they failed to do so. Despite numerous calls and emails over the past years, all I’ve received are empty promises from their consultants and managers saying, "We'll get back to you."
I trusted Intergrisure to support me during unforeseen circumstances, but they have let me down completely. I have since left the company, but I am still demanding they replace my ****** items – I paid hard-earned money for my premiums, and this is the service I received in return.
Beware of Intergrisure’s lack of accountability and poor customer service. This has been a nightmare, and I wouldn’t wish this experience on anyone. Mr Khan
Helpful (0)
Replies (10)0
Replies (10)
IntegriSure's replyOfficial
27 Nov 2024, 10:11Hi Shabir,
Thank you for your feedback. We are concerned to hear about your experience, this is not the standard of service we strive to provide. We would like to investigate this matter further and ensure it is resolved to your satisfaction. Please rest assured that one of our insurance experts will be in contact with you.
The IntegriSure Team.
Thank you for your feedback. We are concerned to hear about your experience, this is not the standard of service we strive to provide. We would like to investigate this matter further and ensure it is resolved to your satisfaction. Please rest assured that one of our insurance experts will be in contact with you.
The IntegriSure Team.
IntegriSure's reply27 Nov 2024, 10:11
Official
Hi Shabir,
Thank you for your feedback. We are concerned to hear about your experience, this is not the standard of service we strive to provide. We would like to investigate this matter further and ensure it is resolved to your satisfaction. Please rest assured that one of our insurance experts will be in contact with you.
The IntegriSure Team.
Thank you for your feedback. We are concerned to hear about your experience, this is not the standard of service we strive to provide. We would like to investigate this matter further and ensure it is resolved to your satisfaction. Please rest assured that one of our insurance experts will be in contact with you.
The IntegriSure Team.
SK
Shabir K's updateReviewer Update
27 Nov 2024, 12:49Dear Intergrisure
I am reaching out regarding our communication about this issue. I am expecting a call from your team.Please confirm when I can expect a response by phone or email or provide an alternative means of resolving this issue.
I appreciate your attention to this matter and look forward to hearing from you promptly.
Best regardsMr Khan
I am reaching out regarding our communication about this issue. I am expecting a call from your team.Please confirm when I can expect a response by phone or email or provide an alternative means of resolving this issue.
I appreciate your attention to this matter and look forward to hearing from you promptly.
Best regardsMr Khan
SK
Shabir K's update27 Nov 2024, 12:49
Reviewer Update
Dear Intergrisure
I am reaching out regarding our communication about this issue. I am expecting a call from your team.Please confirm when I can expect a response by phone or email or provide an alternative means of resolving this issue.
I appreciate your attention to this matter and look forward to hearing from you promptly.
Best regardsMr Khan
I am reaching out regarding our communication about this issue. I am expecting a call from your team.Please confirm when I can expect a response by phone or email or provide an alternative means of resolving this issue.
I appreciate your attention to this matter and look forward to hearing from you promptly.
Best regardsMr Khan
IntegriSure's replyOfficial
27 Nov 2024, 13:34Hi Shabir,
Thank you for bringing this to our attention. Please rest assured that one of our agents will contact you today. We are committed to resolving this matter promptly and to your satisfaction.
The IntegriSure Team.
Thank you for bringing this to our attention. Please rest assured that one of our agents will contact you today. We are committed to resolving this matter promptly and to your satisfaction.
The IntegriSure Team.
IntegriSure's reply27 Nov 2024, 13:34
Official
Hi Shabir,
Thank you for bringing this to our attention. Please rest assured that one of our agents will contact you today. We are committed to resolving this matter promptly and to your satisfaction.
The IntegriSure Team.
Thank you for bringing this to our attention. Please rest assured that one of our agents will contact you today. We are committed to resolving this matter promptly and to your satisfaction.
The IntegriSure Team.
SK
Shabir K's updateReviewer Update
05 Dec 2024, 12:53I am extremely disappointed with how Intergrisure has handled my claim. It feels as though the company is deliberately avoiding taking responsibility, and I have received no meaningful assistance from management despite multiple attempts to escalate this issue.
The lack of professionalism and accountability is unacceptable. I expect immediate clarification and resolution regarding my claim, as this ongoing back-and-forth is both frustrating and unfair.
I trust that you will address this matter urgently and ensure it is resolved without further delays.
Sincerely,
Mr Khan
The lack of professionalism and accountability is unacceptable. I expect immediate clarification and resolution regarding my claim, as this ongoing back-and-forth is both frustrating and unfair.
I trust that you will address this matter urgently and ensure it is resolved without further delays.
Sincerely,
Mr Khan
SK
Shabir K's update05 Dec 2024, 12:53
Reviewer Update
I am extremely disappointed with how Intergrisure has handled my claim. It feels as though the company is deliberately avoiding taking responsibility, and I have received no meaningful assistance from management despite multiple attempts to escalate this issue.
The lack of professionalism and accountability is unacceptable. I expect immediate clarification and resolution regarding my claim, as this ongoing back-and-forth is both frustrating and unfair.
I trust that you will address this matter urgently and ensure it is resolved without further delays.
Sincerely,
Mr Khan
The lack of professionalism and accountability is unacceptable. I expect immediate clarification and resolution regarding my claim, as this ongoing back-and-forth is both frustrating and unfair.
I trust that you will address this matter urgently and ensure it is resolved without further delays.
Sincerely,
Mr Khan
IntegriSure's replyOfficial
05 Dec 2024, 12:57Hi Shabir,
Thank you for reaching out and bringing this to our attention. We’ve received your complaint and are reviewing the matter. Our team will look into your claim.
The IntegriSure Team.
Thank you for reaching out and bringing this to our attention. We’ve received your complaint and are reviewing the matter. Our team will look into your claim.
The IntegriSure Team.
IntegriSure's reply05 Dec 2024, 12:57
Official
Hi Shabir,
Thank you for reaching out and bringing this to our attention. We’ve received your complaint and are reviewing the matter. Our team will look into your claim.
The IntegriSure Team.
Thank you for reaching out and bringing this to our attention. We’ve received your complaint and are reviewing the matter. Our team will look into your claim.
The IntegriSure Team.
SK
Shabir K's updateReviewer Update
05 Dec 2024, 13:05Dear IntegriSure
It’s frustrating to receive repeated assurances without any real progress. I expect a concrete update and resolution or I will have no choice but to escalate this matter further.
Please treat this as urgent.
Regards,
Mr Khan
---
It’s frustrating to receive repeated assurances without any real progress. I expect a concrete update and resolution or I will have no choice but to escalate this matter further.
Please treat this as urgent.
Regards,
Mr Khan
---
SK
Shabir K's update05 Dec 2024, 13:05
Reviewer Update
Dear IntegriSure
It’s frustrating to receive repeated assurances without any real progress. I expect a concrete update and resolution or I will have no choice but to escalate this matter further.
Please treat this as urgent.
Regards,
Mr Khan
---
It’s frustrating to receive repeated assurances without any real progress. I expect a concrete update and resolution or I will have no choice but to escalate this matter further.
Please treat this as urgent.
Regards,
Mr Khan
---
IntegriSure's replyOfficial
05 Dec 2024, 13:07Hi Shabir
Thank you, we take note.
The IntegriSure Team
Thank you, we take note.
The IntegriSure Team
IntegriSure's reply05 Dec 2024, 13:07
Official
Hi Shabir
Thank you, we take note.
The IntegriSure Team
Thank you, we take note.
The IntegriSure Team
SK
Shabir K's updateReviewer Update
15 Dec 2024, 12:00Unfulfilled Commitment by TM Electronics and IntegriSure
Despite being promised contact from TM Electronics by 13 December regarding my claim, I have not been contacted. IntegriSure has also not provided any updates or assistance to resolve this issue. The lack of follow-through and poor communication is extremely frustrating, and I am disappointed by the service received yet again
Despite being promised contact from TM Electronics by 13 December regarding my claim, I have not been contacted. IntegriSure has also not provided any updates or assistance to resolve this issue. The lack of follow-through and poor communication is extremely frustrating, and I am disappointed by the service received yet again
SK
Shabir K's update15 Dec 2024, 12:00
Reviewer Update
Unfulfilled Commitment by TM Electronics and IntegriSure
Despite being promised contact from TM Electronics by 13 December regarding my claim, I have not been contacted. IntegriSure has also not provided any updates or assistance to resolve this issue. The lack of follow-through and poor communication is extremely frustrating, and I am disappointed by the service received yet again
Despite being promised contact from TM Electronics by 13 December regarding my claim, I have not been contacted. IntegriSure has also not provided any updates or assistance to resolve this issue. The lack of follow-through and poor communication is extremely frustrating, and I am disappointed by the service received yet again
IntegriSure's replyOfficial
17 Dec 2024, 09:07Hi Shabir
Thank you, we take note.
The IntegriSure Team
Thank you, we take note.
The IntegriSure Team
IntegriSure's reply17 Dec 2024, 09:07
Official
Hi Shabir
Thank you, we take note.
The IntegriSure Team
Thank you, we take note.
The IntegriSure Team
SK
Shabir K's updateReviewer Update
03 Jan 2025, 07:04I had no response from either T.M. Electronics or IntegriSure. It seems their focus is solely on taking your money, with no regard for customer care. I'm thoroughly disappointed.
SK
Shabir K's update03 Jan 2025, 07:04
Reviewer Update
I had no response from either T.M. Electronics or IntegriSure. It seems their focus is solely on taking your money, with no regard for customer care. I'm thoroughly disappointed.