Integrisure - Please avoid bad service with NO commitment to quality and transparency just to save a buck

I am totally appalled at the manner Integrisure has treated me and continues to treat my vehicle claim.

I have claimed for a minor issue and on both claims Integrisure has yet to finalise. I was asked by the Old Mutual consultant acting on behalf of Integrisure to take my vehicle in for assessment to a service provider on 10 July 2024 which I did. The service provider provided the quote of which I forwarded to the consultant and Integrisure . To my amazement when I asked for a pay out Integrisure dropped the quote to less than half the amount and when quering this and the difference in the two quotes Integrisure did not mention to me that the asssessor they used decided to quote on USED parts I was explained this by the service provider only and when questioning Integrisure to advise why Used parts where being used I was told that the will again revert to the assessor

Keep in mind the original quote was sent on 10 July 2024 with new parts . Two assessors where sent out subsequently to repudiate the original part quotes Today is 23 July 2024 and despite numerous emails they are yet to email me any answers and keep saying they consulting with the assessor despite them sending out a second assessor on the 16th July 2024 .They also refuse to put anything on email despite my request so we can align and get transparency. I am appalled and feel that this company is doing its best to make sure that they pay as little as possible for any claim at the expense and quality of the work they request to be done for their clients . Also they seem to get upset when you query their assessments and ask questions despite being a client who is privy to good and transparent service. Messages to get their supervisor Quiniton involved to query Wendy's feedback and attitude goes on deaf ears as well I am still waiting