Integrisure---pathetic after 7 years

What a pathetic service ater 7 years. Searched for them on monday no phone working. Eventually after 10 mails did receive a call. Strange monday evening receive at 21h19 a new policy schedule with a 19% increase. Benefits taken away but still increase benefits. Yesterday at 9h 29 I was told---please go and listen to the conversation. Increase due to covid( we are past covid) due to towtrucks increase tariffs 100% and I had a claim for my vehicle in March/April 2021 and now in July 2022 they decided to take away my excess buy back but still a increase of 19%. Also front line operators tell you this and block you from talking to anyone. Charmaine will talk to her supervisor and return the call. At least she didnt say in which year. I send yesterday a mail requesting written feedback they do read but not respond. This morning I send a followup email read but no response.