Integrisure LACKS INTEGRITY

I have been a client at Integrisure for about 3 years Claimless. Recently i started experiencing problems with my Freezer and Fridge because of the recent spate of Load Shedding. On the 05/11/2021 a Technician came out. He assessed both Appliances and said he will return with parts to repair. The following week on Tuesday I received a call from Integrisure asking if they can close the claim. I rep**** No, still waiting for the Technician to return. A few hours later that day i was told that the parts will only be available on Friday the 12/11/2021. I was not happy as some food started to go off as the Fridge was getting hot. Then on Thursday the 11/11/2021 the Technician returned and used my Hair Dryer to melt the ice and claimed that he put a new sensor, which I did not see. He then mentioned that he could not get the original parts but will get genric parts. The following week on Monday the 15/11/2021 I receive a call from a company 24Fix stating that the parts for the Fridge and the Freezer are unavailable and that Integrisure will replace both Appliances. A hour later I receive a call from a lady by the name of Thelma from the Claims department indicating that the parts are not available and there is nothing that Integrisure can do. She said that it is Wear and Tear. I said to her that i just received a call from 24 Fix 《***》stating that both Appliances are going to be replaced. I also mentioned that both Appliances are Mechanical and is subject to break down. I further explained that the Wear and Tear is subjected to the frequent Load Shedding we have been experiencing which was up to 3 times a day on some days. I was told that I have cover for Appliances getting damaged by Load Shedding. What is strange that in matter of a hour I get told that both Appliances will be replaced and then I get told that there is nothing that Integrisure can do. I asked to speak to a Manager to address my dissatisfaction. Today is the 19/11/2021 and no one has called me back. Integrisure does not care about its clients. The staff do not know what their function is. They ask me for feedback instead of speaking to the Technician. They tell you they are going to replace the Appliances and in that hour they call and tell you that parts are not available and there is nothing that they can do. They are good in receiving their Debit Orders but look for lame excuses not to pay out. My Appliances are still in a faulty condition. The Manager is too busy to call a loyal client. Integrisure lacks Integrity, Terrible company to have your Household Contents insured with.