Integrisure - JUST DON'T DO IT!!!! (Stay away!!!!)

Been a loyal customer of Integrisure for years. Come claim time, frustration and disappointment is the order of the day. Service failure after service failure. If you are thinking of insuring through them, DONT! Why? 1. Minor claim, vehicle reversed into our car. Made use of the insurer's supplier, shocking service from the supplier. Three weeks and still waiting for my repaired vehicle - and guess what, no EDA can be provided by anyone. Very acceptable. 2. Phone Integrisure daily for over a week to get them to sort out their panel beater supplier - nothing gets done. Big laughs, I guess. 3. Requested an Integrisure manager contact me for 3 days - still no contact from a manager. After all, why would a manager need to contact me back? Who do i think i am.... 4. The call me back option doesn't work. So best you just hold on and listen to the tunes. 5. The app doesn't work - yes you got it right best you call them; they won't call you. 6. The agents don't listen - you must dance by their tune. Why not? 7. Second claim, water leak. Their supplier can't even find the fault. Walked around like a legend with his Ghostbuster back back for an hour without success. Even worse, their supplier - a plumber apparently - tells me to get another plumber to sort another leak on a simple toilet mechanism. Ignores my request to fix the flex hose between the out pipe and toilet. Ignores my query about the pipe in the roof, which is whining, that maybe it's that. Supplier alleges to have tried to contact me without success. Supplier reports back to Integrisure that there's no leak, when there is actually a leak, and they advised me differently. I got a clip of it. Yup, manager still hasn't called me back to sort this one out either. Why would they, how dare me having such an unreasonable expectation. 8. Their home assist fails to send suppliers at the agreed times.... oh yes, but there's reasons for that ineptitude for sure. Forgive me for expecting better, a paying client expecting service is most definitely unacceptable. And don't even think of asking a manager to call you back their either - they're "in training". How dare i expect them to take your call. And yes, call them when the supplier doesn't pitch coz like their Integrisure counterparts they won't call you. 9. Faulty toilet mentioned above, home assist sends a plumber. This Ntate was great - pity he is surrounded by such a bunch of comedians. Anyway, he sends a report...poor soul says wear and tear? A faulty mechanism and collapsed flex hose is "wear and tear". Now the insurance blatantly refuses to consider my claim. I have called twice to speak to a manager to explain my position on this. Brake pads, clutches have wear and tear. How does a toilet have wear and tear. Its faulty, its insured. Green for go - let's get it claimed. I asked the smart-ass agent to look at the photos, she just kept looking at those three words, "wear-and-tear". Did she lose her own common sense? A picture speaks a thousand words. But how dare i ask a manager to look at the photos and call me back. How dare i go against The Order of the Mighty Integrisure.

Anyways, guess what - Big freakin deal..no one's gonna give a darn.

Just need the call logs and paper trail to keep escalating.

I am most patient, and already have a few big whigs i can send an email too. Technology and social media are great.

Eventually, a faint hope exists that these issues will be resolved. Before there's consequential damages. Like the booster pump that keeps kicking in because the system keeps losing pressure. But then switching off exposes me to having to have a number 9 issue and claim for water losses....But how would I know that..I'm just a domkop client - what would i know.

Remember...JUST DON'T DO IT. Integrisure definitely aint no Nike.