1 reviews | Active since Oct 2011
Integrisure is the perfect picture of quality service delivery.
A taxi hit into me at 7.20am. I called Integrisure immediately. In under 5 minutes the towing dept called me back. Within minutes of that call, my vehicle had been towed. Thirty minutes later, I received a call to say my vehicle was safe at Renew-It and, an assessor had been assigned. Twenty minutes later, I received a call from Eric the assessor saying my vehicle had been assessed and now a cost estimate would be done. During this time, I had already received a call from First Car Rental saying a vehicle would be delivered to me at 1pm or I could collect from Lanseria. I opted to collect from Lanseria. Within 3 hours of my first call, I was completely sorted and I ONLY MADE ONE CALL. Monday was a public holiday. Tuesday morning first thing I received a call from Wendy a Claims Executive from Integrisure. My claim had been approved and the vehicle was going to be repaired by Renew It Rivonia. The excellent service just kept coming as then I received a call from Wiena at Renew It Rivonia confirming they would be completely repairs on my vehicle, they gave me a timeline of repairs and the contact person should I have any questions. Within an hour I received a text message to say my vehicle repair had begun and my vehicle was in disassembly. I cannot believe that I made just one call! Outstanding service delivery that completely outdid my expectations. Incredible from every member of the team in each department. Thank you Integrisure!
Thank you so much for your incredible feedback! We’re thrilled to hear that the process was smooth and efficient from start to finish, exactly what we aim for. We’ll be sure to pass your kind words on to Wendy and the team. Wishing you safe travels ahead!
The IntegriSure Team.
Thank you so much for your incredible feedback! We’re thrilled to hear that the process was smooth and efficient from start to finish, exactly what we aim for. We’ll be sure to pass your kind words on to Wendy and the team. Wishing you safe travels ahead!
The IntegriSure Team.
