IntegriSure Claim Feel like no customer services

I am a client for more than 15 years with them and never had a problem before with my claims. It's my 4 claims. I am struggling with then just to replace mat Car Windscreen. Their Vender Glass fit Bedfordview branch. When I call them because it's 24 hours after the have submit my claim and they did not call to make arrangements, The Person on the other side was screaming to someone in the office. When I ask to who she was speaking she said sorry and drop, I then try call again and it just ringing. I call Integrisure to tell them about my experience with their Vender Glass-fit. They told me that they will swap the Vender, and the new vender will call me in an hour time to make the arrangements. I am now waiting for more than 24 hours to call me, but no one called. When I call Integrisure again they just tell they will follow up and that where it stops. I ask Integrisure to call me back with and outcome and the answer is they will not call me back.

I wander where the customer services is on both Integrisure and Glass_fit