MI
Mustapha I

1 reviews | Active since May 2013

22 Aug 2025, 10:43

Integrisure

I'm ever sorry I changed to Integrisure to be my brokers. I thought having a broker will assist by dealing straight with your insurance but I was proven wrong. I have to follow up constantly to ask an update on my claim. Then on top of this, whenever I called they must everytime follow up with the assessor to find out where is his report. Then for a fine chick he walk through my house without my consent and give a report that I'm under insured. I have gathered the items that I claimed for in 1 area in my garage but he told my wife he must walk inside my house. Now they telling me I'm under insured and the 1 items value is less what they want to pay me out what I'm claiming for. As my brokers i feel they supposed to inform me about this changes.

0
Replies (5)
IntegriSure
IntegriSure's reply22 Aug 2025, 10:47
Official
Hi Mustapha

Thank you for your feedback and for bringing this to our attention. Please rest assured that we will escalate the matter.

The IntegriSure Team
MI
Mustapha I's update22 Aug 2025, 10:51
Reviewer Update
This claim I submitted on 14 July 2025 and again I had to call this morning to find out are you paying me or not.
IntegriSure
IntegriSure's reply22 Aug 2025, 15:38
Official
Hi Mustapha

We are glad to report that your claim was settled today. Apologies for any inconvenience caused by delays.

The IntegriSure Team


MI
Mustapha I's update22 Aug 2025, 15:57
Reviewer Update
My claim was settled yes you correct because its over a month and I'm fed up contacting you. Then you dont even accommodate me for contacting you continuously that is why i accepted the settlement under payment and if I didn't contact you people my claim would've probably not settle. I expected a manager to contacted me and apologize on behalf of his staff not doing there job but clearly I know where I stand with you bunch.
I hope people see brokers supposed to assist you but clearly they just in for the money.

IntegriSure
IntegriSure's reply22 Aug 2025, 16:05
Official
Hi Mustapha

Thank you for your feedback, we will escalate the matter.

The IntegriSure Team