Incorrect amount debited

Item: IntegriSure
Rating: 1
Author: MacPhillip S

I have been debited an incorrect amount for two consecutive months and the last time I was told the issue will be fixed but that is not the case and have not received any feedback. Please resolve this matter urgently.

Helpful (0)

Replies (4)

IntegriSure's replyOfficial

30 Jan 2023, 14:15

Hi MacPhillip. We apologise for the administrative error you have experienced. The corrective measures have been app**** to prevent future errors.

IntegriSure's reply30 Jan 2023, 14:15

Official

Hi MacPhillip. We apologise for the administrative error you have experienced. The corrective measures have been app**** to prevent future errors.

MacPhillip S's updateReviewer Update

30 Jan 2023, 14:43

Will i get a refund based on the two months of incorrect billing?

MacPhillip S's update30 Jan 2023, 14:43

Reviewer Update

Will i get a refund based on the two months of incorrect billing?

MacPhillip S's updateReviewer Update

01 Feb 2023, 08:25

I would like to say Hloni Hlapolosa from Integrisure has been really amazing in getting the issue resolved since I reported it. Hloni kept the communication lines open and updated me with everything that is happening which is the service I am used to from Integrisue. Thank you Hloni for keeping me at ease, resolving the issue, and being a human being before being an employee. Keep it up !!

MacPhillip S's update01 Feb 2023, 08:25

Reviewer Update

IntegriSure's replyOfficial

01 Feb 2023, 08:33

Hi MacPhillip. Thank you for allowing us to correct the error. We'll be sure to share your message with Hloni!

IntegriSure's reply01 Feb 2023, 08:33

Official

Hi MacPhillip. Thank you for allowing us to correct the error. We'll be sure to share your message with Hloni!