PZ
Pieter Z

1 reviews | Active since May 2023

24 Mar 2026, 17:07

If I referred to them as pathetic, I would still be paying them a complement!

When you like to waste your time with claims, feel free to join IntergriSure today! It is a process to get a claim submitted and just when you think things are moving along, you get someone who helps you and in this case a Jenna Lee is the person who is supposed to help us with this claim.

First they send the money to us instead of the supplier, which caused us to go to the bank to get the order reversed. And try and phone IntergriSure to try and find out what is going on, and ask to speak to Jenn Lee, you immediately hear that the one on the other side of the line is either *********** or lying, because when you ask to speak to Jenna Lee, she is either in a meeting or simply unavailable. Then you get fed the b.s story that they will have Jenna Lee phone us back...guess what....nothing happens!

On 23 March (going strong for 2 weeks later), I've sent an email to a person called Rhadiam to ask where my laptop is. I demanded an answer my day-end and guess what....again...nothing!

So it is safe to say that these people are not professional at all to say they least and they waste your time, big time! I want my laptop in this week! With the current fuel crisis, I don't want a soppy, diluted story why I can't get my laptop! These people seem clueless at best! If they worked for me, they would have been unemployed at the moment!

IntegriSure used to be on point and very professional, but they dropped the ball badly! If I referred to them as pathetic, I would still be paying them a complement! Save yourself the frustration and disappointment and stay away from IntegriSure!

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Replies (1)
IntegriSure
IntegriSure's reply25 Mar 2026, 07:22
Official
Hi Pieter

We sincerely and profusely apologise for the unacceptable service experience you have had and fully understand your frustration. This matter has been escalated for urgent intervention and will receive the highest level of attention from our team. We will prioritise a full review of the claim and provide you with direct feedback as a matter of urgency.

The IntegriSure Team