I would give no stars if I could

My primary residence was broken into in June last year and a case was opened at the police station. Since then, I have been burgled 2 more times. We notified Integrisure and gave all information required on time. On the 18th of Oct 2018, we received a repudiation of your claim. The repudiation of the claim was based on the fact that the items did not belong to me and my wife. This was incorrect. Most items belonged to me and was kept in my primary residence. Due to the terminal illness of my late wife, we moved, temporarily into another house just up the road, all of which we made Integrisure aware of. I also inquired at the time if everything would still be covered in my primary residence, of which we received no indication that this would be a problem. The list of items and their respective values have been provided to Integrisure many times. A Laptop, bought by me, was also listed on the policy under “all risk insurance” and not covered.

Regarding the third burglary, Integrisure paid out for all the items that were ****** that belonged to me. The fact that this has happened in this instance shows that they are simply not following the policy with the first two claims at all, with no reasons given, and no answers to my emails simply asking for an explanation.

This process has taken over 8 months to resolve without solution. I phone and email multiple times, trying to get a response to my letters of appeal. I get bounced around from the wrong department, to a woman on maternity leave, leaving me frustrated and without any reasonable answer or solution to any of the first two claims that happened in June last year. My experience with Integrisure has been frustrating, unpleasant, and I would highly advise against anyone insuring with them.