Horrified by the pathetic service and BAD Attitude of the staff............

If Zero was an option I would select that rating. Henrich Sauls you have not only been lying to my husband but now you are making him a **** also. I am the primary driver of claim IS***, this claim was logged two weeks ago for a cosmetic scratch to my front bumper. I am finding it very hard to understand why a claim so minor can take up to three weeks. Secondly you want to tell us which provider to use with no other options other than Renew IT. Do you tell this to your clients when signing up how limited your services actually are? My husband just got of the phone with a a rude assessor who thinks they pay my insurance, Heinrich you **** to my husband telling him that the authorization of our claim went through yesterday only to find you sent it now to cover yourself while we were on the other line. How is your business run if there no managers on the floor to take complaints? I want a manager at your highest level to contact me TODAY to sort this circus out, I am also making a special trip to your offices today to understand if you take you clients seriously, clearly the premiums I pay doesn't mean anything to you or your company. I want all the call recordings to be traced, I will expose you guys for this pathetic service.