Extremely Poor service - Integrisure

Leoni,

Following up on the below it seems that Integrisure is not willing to assist despite the damage that I am facing.

Last night again, Kemptonpark experienced heavy down pour with water streaming through the electrical ports in the kitchen as per initial complaint registration.

Question is now - what to do?

Do I repair it myself as it seems that Integrisure is more concerned in increasing the premium for higher cover that the repair itself? To increase the cover is something that surely can be done once the repair is completed? Or, do I just repair it myself? Why do I need cover then? The damage is getting worse almost day by day as Integrisure fail to repair the reported damage.

Honestly, it is flabbergasting the shocking way this is handled from the start.

It took you (Integrisure) weeks just to respond. I have multiple times send WhatsApp's / emails reference the fact that I am working abroad, even have share my live location and yet still Integrisure "fail" to contact me on all the provided communication platforms.

My wife is alone at home dealing with the water pouring through the roof - living with the fear of electrification, or house that might caught fire.

My Insurance Company is clearly not going to assist.

30 x days after the initial complaint and still no assistance from Integrisure.