Excellent service

My compliment was probably to early in the claim process. My vehicle must go in for repairs on 29.01.2024. This was confirmed to Integrisure with the request that they must ensure that a car hire company must deliver a car on Monday morning 08h30 to the auto shop. By Friday afternoon I contacted Integrisure again. They informed me that First Car Rental will contact me to arrange. They contacted me with 'Sorry Sir, we are fully booked. We can help you on Sunday or Monday afternoon.' I again called Integisure - they said they will book now with Avis. No further progress. So at this stage I will not have a rental car on Monday morning. ☹️

2nd part of my disappointment with Integrisure and Santam: This claim is for damages to my car due to a vehicle of MediClinic crushed into my car at a stop street. MediClinic accepted full responsibility. I had major surgery 2 weeks ago. Therefor I requested Integrisure on 23.01.2024 to upgrade my car rental as part of my policy from a manual to an automatic vehicle. Their response was 'It was referred to Management.' Their response on 26.01.2024 was 'We are still waiting for Santam's response.' I am with Santam for more than 40 years and with Integrisure for 16 years plus. Just to say yes or no to my request is far better then to delay your response and hop it will disappear. This is just not acceptable.

Further update: on 27.01.2024 call from Avis. 'Sorry sir, we can only deliver rental car on 31.01.2024'
Then I receive a call from Integrisure. The lady want me to take my car in for repairs on 31.01 (not 29.01) This is just unacceptable. Integrisure - sort out this 'gemors' !!

Update 30.01.2024: I had to contact senior management of Integrisure on Saterday 27.01 before my rental car was at last confirmed for Monday morning 29.01.2024. It is sad that I had to 'fight' for a service covered in my policy. The courtesy car was delivered on time on Monday morning and I left my car at very friendly and professional staff members at Basson's Auto in Parow.

Update on 2nd part of my disappointment with Integrisure and Santam: This claim is for damages to my car due to a vehicle of MediClinic crashed into my car at a stop street. MediClinic accepted full responsibility. I had major surgery 2 weeks ago. Therefor I requested Integrisure on 23.01.2024 to upgrade my car rental as part of my policy from a manual to an automatic vehicle. Their response was 'It was referred to Management.' Their response on 26.01.2024 was 'We are still waiting for Santam's response.' I am with Santam for more than 40 years and with Integrisure for 16 years plus. Just to say yes or no to my request is far better then to delay your response and hope it will disappear. This is just not acceptable.

I deserve a reply to my request (and a reason why a response is still outstanding) A 'yes' now is effectively too late.

The only response from Integrisure since Monday 29.01.2024 to my posts on Hellopeter and private messages on their Facebook page: An unfriendly call from Dean Naidoo asking if my car was delivered to Basson's Auto and why I reported the car rental issue to management.
NO response so far from Integrisure Management.