Distasteful Claim Experience with Integrisure...!??!!

I've always spoken so highly about my broker - However my past claim experience has been utterly distasteful and I'm so disgusted by the manner and urgency with which this matter has been handled. I submitted the claim on the day of the incident, the 23 Dec 2020, today being the 22 Jan 2021, I'm advised that the loss adjuster will only send his final report through by this afternoon, this loss adjuster John De Jager is the second assessor appointed from the loss adjusting company who interrogated me with complete disdain and inconsideration of my loss and my request for urgency for the matter to be resolved at both our earliest convenience. The first assessor Eben from the same company had initially come out to see me with slightly more regard and diplomacy. I'm happily shopping for alternative risk insurers. If you guys cant get it right with the loss of my cellphone, how can I entrust you guys to cover my personal and vehicle risk. Come on Integrisure, its 2021, its the 21st century, it seems you've lost your integrity somewhere along the way!