Disgusting Service

I have had a domestic plumbing crisis today whereby my gardener hit a water pipe with the garden fork. I tried FIVE times to call your emergency number...after listening to endless chatter about continuing through Covid blablabla. First time I EVENTUALLY got to a consultant, her line was breaking so badly I couldnt hear her. Second time I reached a consultant I was told she needs to put me through to the dept who deals with the underground claims as we need to log a claim first (and water is gushing out of the hole)...she puts me through and NO ONE answers. I phone yet again, and after listening to the promotional yada yada I hold on and on and on....eventually I decided ***** this, I will get a private individual who is willing to assist. This is PATHETIC!!!