Disappointing Service and claim period

I am very disappointed in the service received from Integrisure with regards to claim CS022210CLM.<br> Incident occurred on 10/01/2014, claim registered on 12/01/2014, Assessor appointed on 14/01/2014.<br> Assessor only came to see the vehicle on Wednesday 28/01, 2 weeks after being appointed.<br> During this time I sent mails to Pieter and Riaan and only received a response on 1 of 3 mails sent.<br> Today (3 weeks after incident) the claim is finally authorised, but to my surprise the service provider advised they can only assist me on 23 February, again a 3 weeks waiting period<br> Then my car still needs to be repaired which means that I am looking at almost 3 months to get vehicle repaired. <br> During this time you could not answer my mails or provide update on my claim but found the time to send me a re-rate letter advising me that I should be happy with the 16.6% increase on my policy.<br> I feel 3 months is an unreasonable time for a vehicle claim to be processed and providing me with an update on the claim regularly would have been appreciated.<br> Please advise me regarding the cancellation process and period as you can be sure that I am will cancel my policy once this claim has been finalized.