Disappointed client

I am so disappointed in IntegriSure. I do not know why they put in the time and effort to keep me as a client when I wanted to change insurance. It seems as if when they convinced me to stay, they now think their work is done.

Sheldon Moodley gave me the assurance that I could contact him directly if I have any questions or issues and he then passed my query on to Rufus who promised me on 6 April that he will get back to me on 11 April.

It is 14 April and not a single word from Sheldon or Rufus.

I expected more from IntegriSure as there service has always been excellent.