Delay upon delay and zero feedback or communic

I had an accident on my way to Cape Town from Johannesburg halfway through my trip on 19 December 2014. I lodged my claim on 19 December 2014. My vehicle was towed to PE for repairs. It has been 2 months since my accident and I still don't have my car. I've been struggling with transport for 2 months and have now paid 2 installments for a car that I haven't been able to use. During that time I'VE constantly had to follow up on progress. I spoke to Andrea on 1 occasion who even stated that it is not your company's job to follow up on progress with (YOUR) suppliers and give feedback to the client. I was informed on Mon 16 Feb 2015 that the vehicle was repaired and ready for collection. On Tues 17 Feb 2015 Rhyno said you are arranging for delivery of the vehicle this weekend from PE. I've not received a call since to confirm the contrary. I called your help desk 5 times today and used up all my airtime before they confirmed that they are merely contracted to you and don't have a/h numbers for you. My expected resolution: Deliver my car before end of today (Sunday 22 Feb 2015) as promised or keep the car and pay out the amount as per the policy. I DO NOT WANT THE VEHICLE AFTER TODAY.