Customer service

I spoke to Charmaine last week as u am unhappy about the fact that my premium is going up from 1 June and my anniversary of policy is 1 August.

Her response was due to covid-19 which is nonsense. Covid-19 has nothing to do with my policy.

Secondly she told me that the policy is now reviewed quarterly. When taking thr policy out, if my memory serves me correctly the policy was reviewed annually.

Thirdly i called the 24 April and was told that they would speak to the underwrites and come back to me. Which no one has returned the call.

On 21 May i called and spoke to Charmaine, told me she would speak to underwriters and come back me. She called back and said she said it is now reviewed quarterly. I told her that I don't accept that as that's not what was agreed on.

I asked her to put me through to Karen Koekemoer, the sales lady that I spoke to when I took out the policy, i was told she was busy. I requested that she ask her to call me back. It is the 25 May and i have had no response. Today is the 30 May and I have had no response from the email i sent.