CONTINUOUSLY BAD SERVICE.

If I can give a 0, I would. This insurance became terrible the last few years. I already put 2 complaints on here, they then ask me to take it down, which I did. My claim was not yet finalised when they send me an e mail to increase my premium with 16%. This knowing full well I am a pensioner as they only cater for older people. I wonder if this is because older people sometimes are not so clued up, or forgetful. I then send an e mail to complain and also remove a few things from my insurance, the pemium went down again. Firstly they asked me a co payment for my vehicle, but I do not have co-payments. Then they added additonal co-payment of 2000 to my household content, when I complained, they cancelled it. Now there are an additonal R3516 on the Integrisure portal against my name, for accidental damage which I did not claim. I sent an e mail, which is not answered yet. I called them, a person Heinrich answered, and let my just say, I have dealed with him previously, he is the most rude agent. Then Rhadia called me and apparantly the R3516 is paid to the assessor? Firstly, I have never in the 9 years with Integrisure seen that the assessor fees is added to my claim amount. You can go back for the 9 years on their app and there was never ever any amount added for their assessors. Is this a new rule, and why does it not state this on my policy? As they are so quick to tell me how much I claimed in the 9 years, they decide to send an assessor, and then claim it against my name.? Also this claim for building was cancelled before the assessor came out. It is absolutely chaos. Secondly, if this is the call out fee for an assessor working for Integrisure,, it is outrageously more expensive than any medical specialist who studied 7-9 years. So I want to encourage people who are unemployed to follow this career where you receive an amount of R3500 for a call out- more than many salaries for an entire month. Please check all your communication/ policies , /app with this insurance. LASTLY: THERE ARE NEVER EVER A SUPERVISER OR MANAGER AVAILABLE. NEVER. THEY ARE ON LEAVE, OR OUT OF OFFICE, OR ANY SUCH EXUSE. Maybe there are no supervisor or manager and this is why the service is so bad. I sent this e mail last night, and did not receive a formal answer yet. I would like in in writing who received the amount of R3516, as this was part of the reason my insurance premium was raised.

Refer to Self service: S***CLM 14/04/2024 Car hire : Accident Rhadia Mohammad Claim Finalised R 5 151.03 IS***CLM 14/04/2024 Accidental damage Rhadia Mohammad Claim Finalised R 3 516.14 IS***CLM 14/04/2024 Accident Rhadia Mohammad Claim Finalised R 20 629.47

Please explain the accidental claim against my name, and who received this amount of R3516 ?